SUPPORT FOR ONLINE RETAILERS
An online store needs daily attention long after launch. PolTech House helps retailers and wholesalers manage product information, customer messages and order administration through a defined support plan. U.S.-based client management connects you with a delivery team in Pakistan, so requests have a clear owner and your store has an organized workflow.
For Shopify and WooCommerce stores, independent retailers, hospitality suppliers and wholesale businesses that need help managing everyday operations.
Create and update product titles, descriptions, images, variants and categories using information you approve. Keep sizes, specifications and pricing consistent across your catalog.
Respond to product questions, order inquiries and routine support tickets during agreed coverage hours. Use your brand voice, policies and escalation rules.
Check order status, share tracking updates and coordinate exceptions with your warehouse or fulfillment provider. Flag delayed, incomplete or disputed orders for review.
Organize return requests and exchanges according to your policy. Record reasons, collect supporting details and route refund decisions to your authorized team.
Maintain stock information from approved inventory sources, update collections and promotional content, and keep an organized list of catalog changes.
Summarize ticket volumes, open order issues, recurring customer questions and completed tasks so you can see where additional attention is needed.
We review your platform, product range, customer policies and order workflow.
Agree on task volumes, coverage hours, approval limits, access and reporting.
Work through the queue, escalate exceptions and review recurring issues with your team.
PolTech House Inc combines a U.S. business presence with a delivery team in Pakistan. Your engagement has a named point of contact, an agreed task scope and a reporting schedule. We define responsibilities, coverage hours and approval steps before delivery begins.
Choose a defined project or recurring support plan. Pricing is based on the work, task volume and coverage required. Software subscriptions, advertising spend and third-party charges are identified separately in your proposal.
This service focuses on ongoing operations. A new store or major redesign can be scoped separately through our e-commerce development service.
You retain control. Our team follows approved rules and escalates decisions outside the agreed scope.
Yes. A plan can include product catalog administration, quote requests and customer order coordination for a wholesale workflow.
Tell us which store tasks are taking time away from growing your business.
Email info@poltechhouse.com
Welcome to PolTechHouse, your trusted partner in navigating the dynamic realms of digital innovation.